We take all feedback seriously. Here's how we handle complaints, and how to raise one.
Last Updated: 18 June 2026
We aim to provide a high standard of service to all landlords and tenants. If you are unhappy with any aspect of our service, we want to hear about it so we can put things right.
In the first instance, please raise your concern with your usual point of contact at Property Management Services, either by phone or email. Many issues can be resolved quickly this way.
If your concern is not resolved, or you would prefer to raise it formally, please submit a written complaint by email marked "Formal Complaint", including:
We will acknowledge receipt of your formal complaint within 3 working days.
A senior member of our team will investigate your complaint and provide a full written response within 15 working days of acknowledgement. If we need more time, we will explain why and provide a revised timeframe.
If you remain dissatisfied after receiving our final response, you may be entitled to refer your complaint to an independent redress scheme, such as The Property Ombudsman or a relevant alternative dispute resolution provider, depending on which scheme we are registered with. Details of the applicable scheme will be confirmed in our final response letter.
To raise a complaint, please contact us at info1@propertymanagementservices.org.uk or call 01234 567 890.